A receipt dated within 90 days is required for all returns and exchanges. The same return policy also applies to gift purchases. Gift receipts are available upon request.
Online or phone order merchandise may be returned in person or by contacting us at [email protected] or calling 303-443-1822 with your order number to receive return authorization. If an item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, the buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
All returns and exchanges must be new, unused, resell-able and contain all original packaging and accessories. All clothing returns must have original tags.
Examples of items that cannot be returned include, but are not limited to: batteries, chemicals, personal care items, tools, ladders, electrical, electronics equipment, cut merchandise, mixed paint, small appliances, books, tire chains, outdoor power equipment, special orders, vacuum cleaners, maps, plants and live traps.
Some items are subject to a 25% restocking fee. Other restrictions may apply.
All acceptable returns will be refunded in the form noted on the receipt, including gift cards and in-store credits. Any purchase made by check will be refunded by check after the original check has cleared (may require 30 day waiting period).
Without a receipt, store credit may be issued only if the merchandise can be identified as merchandise purchased from McGuckin Hardware. Defective merchandise will be exchanged for like items. Items without a receipt will be refunded at the lowest sale price.
Some defective items may need to go directly to a factory service center for consideration.
Holiday, seasonal and promotional merchandise will be refunded at the current clearance price.
Holiday merchandise is anything related to a calendar holiday and typically occurs once a year (e.g., Valentine’s Day, Easter, Fourth of July, Halloween, Thanksgiving, Christmas, Hanukkah and New Year’s).